We offer a 30-day return period from the date your order is delivered.
During this period, you can contact us at info@lureanova.com to request assistance, report any issues, or manage a return in accordance with current e-commerce regulations.
If your order arrives damaged or in poor condition, please contact us within the first 5 days after delivery so we can help you as soon as possible.
Returned items should be sent to the address provided by our customer service team.
The customer will be responsible for the return shipping costs.
We do not accept returns in the following cases:
- Orders delivered more than 5 days ago
- Items not purchased through lureanova.com
- Undergarments (underwear, swimwear)
- Accessories